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Social Media Policy


Social Media Policy

The Embassy of Italy in Ottawa uses social media to enhance transparency and inform the public of its activities: it informs, communicates, receives and publishes content of an institutional nature.

The content published includes photographs, videos, press releases, service information, news regarding the activities of this Embassy and opportunities for public involvement and engagement. Personal data are treated in accordance with the relevant legislation.

Through its social media accounts (Facebook, Twitter e YouTube), the Embassy of Italy in Ottawa may share and republish content and messages of public interest published by other users.

This Embassy undertakes to manage spaces for communication and dialogue through its social media accounts and asks its users to comply with a few simple rules:

  1. Please be respectful in expressing your opinion, make sure that your tone is fair and polite at all times.
  2. In social media, everybody is held responsible for the content published and the opinions expressed. Insults, offensive language, threats and, more generally, violent or defamatory attitudes will not be tolerated.
  3. The content published must always be respectful of individual privacy. All reference to facts or details that have no public relevance and infringe upon the personal lives of others must be avoided.
  4. These spaces may not be used for purposes unrelated to the role and activities of this Embassy.
  5. Online discussion is linked to a specific theme: participants are asked avoid broadening the debate generically and indiscriminately.
  6. No advertising, spam or promotion of private interests and illegal activities is permitted.
  7. The unauthorized use of registered trademarks or content that violates copyright laws is not permitted.      

When possible, our staff will remove all posts and comments or audio/video material that:

  • Use inappropriate language and/or a threatening, violent, vulgar or disrespectful tone;
  • Use illegal content or incites illegal activities; Contain offensive, misleading, alarmist content or violate the rights of others;
  • Disseminate personal data and information liable to cause prejudice or damage to the reputations of others;
  • Contain indecent, pornographic or pedopornographic content;
  • Contain content that is discriminatory to gender, race, ethnicity, language, religion, political opinion, sexual preference, age, personal and social status;
  • Promote and support illegal activities violating copyright laws or inappropriately using a registered trademark.

This Embassy of Italy in Ottawa, in accordance with the Social Media Policy of the Ministry of Foreign Affairs and International Cooperation, reserves the right to use the ban or block function (whenever possible after an initial warning) against any person repeatedly violating these conditions or those contained in the policies of the platforms used, to prevent further action and to report the user to the webmaster and, if warranted, to law enforcement agencies.

The Embassy of Italy in Ottawa interacts with users through its social media profiles which, however, DO NOT replace the usual channels of public access to information and assistance provided by the Administration.

In this regard, please note that users’ comments on the Embassy’s posts (or any messages addressed to the Embassy) on Twitter, Facebook and YouTube are NOT monitored 24/7.

For consular services and especially in case of an emergency, please refer to the specific sections of the Embassy of Italy in Ottawa’s website.